As part of ongoing projects to upgrade services, our new mail servers are nearing completion. As such, we are starting a process of beginning to migrate some services over to them - the first of which is the webmail service.

The new webmail interface is based on RoundCube, with some additions to allow easy managment of your email account, although some functions won't be available until we begin migrating email accounts to the new servers.

In the meantime, please try it out and if you have any feedback please send it to feedback@bytel.net.uk.

We have had a PDU fail in the datacentre, in Rack E6. This is only affecting a small handful of customers, but engineers have been dispatched to replace the faulty unit. ETA is 30-45 minutes.

Update: Everything was returned to full working service by 3pm. A maintenance window will be arranged for a later date to install a permanenent replacement PDU.

Date: 18th May 2012

Times: 00:01 - 04:00 (BST)

Tasks: Upgrade of network equipment in order to facilitate future services.

Impact: Upto 30 minutes downtime while the upgrade is performed. All services should resume automatically afterwards.

We will be conducting necessary maintenance on the broadband platform on Saturday 31st March at approximitly 11.00-11.55 AM. This is to correct a detected issue in the configuration of the failover of routing between the BRASs. We expect that the service will be unavailable for up to 5 minutes during this period and then service should resume as normal.

It may be necessary to reboot your broadband router if you find that your broadband is still not working afterwards.

SIP trunk engineer’s will be performing network upgrades on Friday 16th March commencing at 22:00 till Midnight. These upgrades will affect Internet routing to SIP platforms for a period of 30 mins during the maintenance window. Customers may lose connectivity for periods during this maintenance window as routing tables reconverge.

Update: The maintenance window scheduled for tonight is being postponed. Voiceflex will advise an alternate date and time for this work to be carried out in due course.